No need to panic. For some models, small parts (assembly materials, strips) are located in cavities or in separate inner compartments. Please check the packaging and inner compartments thoroughly. If something is truly missing, contact us (hotline, email, contact form, WhatsApp) and have your order number, shipment number, and a brief list of the missing parts ready. We usually respond within 24–48 hours.
Contact us
- Telephone: Hotline (see under ''Our communication channels'')
- In writing: Email, contact form or WhatsApp
We usually respond within 24–48 hours. On public holidays and after weekends, it may take a little longer.
What we need from you
- Order number
- Exactly what is missing (brief list/item numbers, based on the instructions if available)
- What has arrived (brief overview)
- Shipment number
- Photo(s) of the packages and, if possible, of the contents
More information = faster resolution. A photo of the box label (with barcode) helps enormously.
What happens next
- We will review your case and get back to you promptly with a solution.
- Depending on the outcome, we may arrange a replacement, spare parts delivery, or clarify any open points directly with you.
- If we have any questions, we will contact you via your preferred channel (telephone, email, WhatsApp).
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