If you have any questions, we are here for you – in whichever way is most convenient for you. Whether by phone, email, WhatsApp, social media, or via our self-service portal. Simply choose the channel that suits you, and we will take care of your request.
An Overview of Our Communication Channels
- Hotline 📞 +49 (0) 5062 8983 129
- Email ✉️ service@shop.artsauna.de
- Contact Form 📝
- WhatsApp Support 💬 +49 (0) 15560 287457
- Social Media: Facebook & Instagram 📲
- Self-Service Portal (FAQ & Help Articles) 🔎
When We Are Available for You
Our colleagues are available for you within the following service hours:
- Mon – Fri: 08:00 – 18:00
All other channels (email, form, WhatsApp, social media, self-service) are available to you at any time – we will get back to you as soon as possible.
On public holidays, the hours may vary. Please note that we are based in Lower Saxony. The federal state with the fewest public holidays – good, isn’t it?
Response Times
Usually, you will hear from us within 24–48 hours. If it should take longer in exceptional cases, we will inform you.
Languages & Accessibility
As an internationally positioned company, we offer all languages spoken in Europe. This does not mean that all our communication channels are available around the clock in all languages.
Languages Offered
By Phone
- By default, German on the national hotline. If you contact us, for example, on our Spanish hotline, you will hear a friendly voice in that national language.
- On request, we can arrange a callback for you, for example in English, French, or Italian, should you have called the German number.
In Writing (Email, Form, WhatsApp)
- You can write to us in your preferred language – we will do our best to handle your request accordingly.
Accessibility
We are accessible in a barrier-free manner via our written channels (email, contact form, WhatsApp) – completely without the need for telephone communication.
Important Note
“The sooner, the better” when you need help, right? Therefore, when contacting us, you should always have the following information ready:
- Order number (if available)
- Brief description of your request
- Photos/Videos in case of damage, missing parts, or assembly questions (optional – helps us resolve your issue faster)
Comments
0 comments
Please sign in to leave a comment.