I need spare parts. Where can I find them?

You need a spare part for your Artsauna product? No worries! Here you will find out how to quickly find the right part – including tips on where to find the part number and how to send us an enquiry.

Where can I find spare parts?

You can order these exclusively through our customer service. Simply contact us via one of our communication channels.

The assembly instructions for your product list the part numbers (e.g. “Part B3”). This is the quickest way.

What information do we need from you?

Use the following checklist as a guide. That way, nothing can go wrong:

1. Order number (alternatively invoice/customer number)
2. Product name and, if applicable, article number
3. Part number(s) from the instructions (e.g. “B3”, “Screw S4”)
4. Quantity of the required parts
5. Reason: missing / damaged / defective – please describe briefly
6. Photos (in case of damage/missing parts, see next section)

The right photos – so we can identify it immediately

The more, the better! A meaningful photo documentation helps us to assist you better. We only need these for damaged or faulty components. When taking photos, please pay attention to the following:

• Overall view of the component / assembly
• Close-up photo of the damage (close & sharp)

How it works

1. Send enquiry (with checklist + photos)
2. Review by our team
3. Feedback usually within 24 – 48 hours
4. Solution: You will receive the appropriate replacement or compensation in the form of a credit note

In case of high demand/public holidays, feedback may take a little longer – 
we will inform you proactively.

Any more questions?

Unsure which part fits? Please send a photo of the part + page from the instructions (mark the part number). We will find out together.

Your message | Template – Copy & Paste

Email

Subject: Spare parts for [product name / article number] – order no. [XXXX]

Hello Artsauna team,
 

I need the following spare parts:
- Part: [part number] | Quantity: [x]
- Part: [part number] | Quantity: [x]
 

Reason: [missing / damaged / defective – brief description]
Photos: [if damage present]
 

My details:
- Order number: [XXXX]
- Name/address: [optional for verification]
 

Thank you!
[Your name]

WhatsApp

Order no. [XXXX] – Product [name/article no.]
Needed: [part numbers + quantities]
Reason: [missing/defective, brief]
Photos: [if damage present]
Address (if different): [—]