Who bears the costs of a return?

Good question: Who pays for the return? The short answer: It depends. Here you will quickly find out who covers the return shipping costs and how the return process works smoothly. No fine print storm, just clear answers.

The short version

• Defect/Damage: Return is always free of charge
• Did not like it (withdrawal, no defect in the item):
  • Return costs of €80–120 may apply.
    We will inform you in advance and only deduct the amount from your refund after your confirmation.

How the return process works

1. Select case: “Did not like it” or “Defect/Damage”.
2. Registration: By email, contact form or WhatsApp.
3.  Return method:
   • We commission a forwarding company who will arrange the collection date with you.
4. Refund: After receipt of the goods, we check the item and refund the amount.
   • For forwarding company withdrawals (if no defect is present), we will deduct the agreed return costs after your confirmation, if any apply.

Forwarding delivery (large/heavy items)

• Defect/Damage: The collection is free of charge. We commission the forwarding company, which will contact you to arrange an appointment.
• Did not like it: Return by forwarding company usually costs €80–120.
  • We will provide you with the exact costs in advance.
  • The amount will be deducted from your refund – only after your approval.

Good to know

Keep the pallet, original packaging & accessories if possible – this speeds up the process.