More of a “Hmm…” than a “Wow”? That’s okay. Here you’ll find out how to return the item easily – within the statutory cancellation period – and what happens afterwards.
This is the best way to proceed
1) Contact us
By email, contact form, WhatsApp (24/7 reception) or telephone during our service hours.
Tip: With your order number, we can find your order immediately.
2) Provide these details briefly
- Order number
- Item/product name
- Short reason for return (optional, helps us improve)
3) We take care of the rest
- We explain the exact procedure to you
- Inform you about any possible return shipping costs
- Arrange a courier for collection
Deadline & conditions
- Cancellation period: 14 days from receipt of the goods.
- Inspection allowed: You may examine the item as you would in a shop. Please handle carefully.
- Pallet and original packaging: Keep if possible – makes return shipping/collection easier.
We will inform you transparently in advance about the procedure and any return shipping costs for courier items (if applicable) – depending on the product type and shipping method.
Checklist for a quick return
- ✅ Provide order number
- ✅ State item/product name
- ✅ Brief description of why you are returning
- ✅ Photos in case of transport damage/defect (if applicable)
- ✅ Pallet, original packaging/packaging materials, if available
Frequently asked questions
Do I have to give a reason?
We would be very pleased – it helps us improve our products.
When will I get my money back?
After receipt and inspection of the goods – you will be informed as soon as the refund has been processed.
How do I pack correctly?
Please pack fully and securely for shipping on the delivered pallet. We will gladly give you suitable advice. Original packaging helps but is not mandatory.
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