Anton Chudek

Discovered scratches, dents or broken glass? That’s annoying – but easily fixable. In this article, we show you what information and photos we need and how to report the complaint in just a few min...

First of all, a big sorry! This should not have happened. We will make sure you quickly receive the correct item – with no extra costs and without a paperwork marathon. Step by step to the goal1) G...

No need to panic. For some models, small parts (assembly materials, strips) are located in cavities or in separate inner compartments. Please check the packaging and inner compartments thoroughly. ...

Do you want to cancel your order? No problem – as long as your order has not yet been handed over to the shipping company and is therefore not in transit, this usually works within a few hours. Her...

Click on “Buy now” – ping! – your order confirmation is on its way to you and usually arrives in your inbox within a few minutes – including your order number and a summary of your items. If nothin...

First of all, take a deep breath!Updates can be sporadic – from the start directly to the destination. For freight shipping, intermediate statuses are often not displayed at all – so please wait fo...

Freight Shipping | Easily Arrange a Delivery Appointment This is how it typically works:You will receive a delivery notification by phone or email.You will agree on a delivery date together – usual...

As soon as your order leaves our warehouse and has been handed over to the shipping company, you will receive an email including a tracking link. First, check your inbox and, just in case, also you...

Warranty or cancellation – what is what? In short: Cancellation = Changed your mind, send it back within the deadline. Warranty = The product has a defect, we will fix it.Here you will find the mos...

If you have any questions, we are here for you – in whichever way is most convenient for you. Whether by phone, email, WhatsApp, social media, or via our self-service portal. Simply choose the chan...