Anton Chudek

You have sent something back and are now wondering: “And my money?” Don’t worry, as soon as our colleagues in the returns warehouse have checked everything, a refund will be issued. Here you can se...

Don’t worry – it happens to the best of us. Within the 14-day cancellation period, you can return incorrectly ordered goods. We will collect freight items by arrangement. Collection costs may apply...

Good question: Who pays for the return? The short answer: It depends. Here you will quickly find out who covers the return shipping costs and how the return process works smoothly. No fine print st...

Would you like to adjust the delivery address after placing your order? In this article, we will show you until when a change is possible, how best to contact us, and what alternatives are availabl...

You need a spare part for your Artsauna product? No worries! Here you will find out how to quickly find the right part – including tips on where to find the part number and how to send us an enquir...

Oh no, your item arrived damaged? We are really sorry! But don’t worry – we’ll sort it out quickly. To help you as fast as possible, please proceed as follows: Create a photo documentation Overall ...

Discovered scratches, dents or broken glass? That’s annoying – but easily fixable. In this article, we show you what information and photos we need and how to report the complaint in just a few min...

First of all, a big sorry! This should not have happened. We will make sure you quickly receive the correct item – with no extra costs and without a paperwork marathon. Step by step to the goal1) G...

No need to panic. For some models, small parts (assembly materials, strips) are located in cavities or in separate inner compartments. Please check the packaging and inner compartments thoroughly. ...

Do you want to cancel your order? No problem – as long as your order has not yet been handed over to the shipping company and is therefore not in transit, this usually works within a few hours. Her...