Terms & Conditions

Found a voucher? Great! Here you can quickly see which conditions apply and where the limits are – for example, validity period, minimum order value, combinability, excluded categories, redemption per order, and what happens with returns.

Which products or categories does my promotional code apply to?

That depends on the specific promotion. Some promotional codes apply only to certain product categories (e.g. garden, furniture, storage), others apply to everything. You will always find the scope of validity in the promotion details on our homepage – it clearly states what is included and what is not.

Here’s how to check quickly:

1. Go to the homepage – Online Shop Artsauna
2. Click on the desired promotion
3. Terms & conditions

Do vouchers also apply to reduced items?

Yes. Our promotional and voucher codes are generally also applicable to already reduced items. If a promotion is not combinable, this is clearly stated.

Are vouchers applicable to shipping costs?

• Delivery addresses in Germany: There are no shipping costs. Vouchers are therefore applied exclusively to the value of goods (not to shipping costs – as there are none).
• Delivery addresses abroad: If shipping costs apply, these are not reduced by promotional/voucher codes. Codes always apply only to the value of goods.

Example (international shipping):

Can I pass a voucher on to friends or family?

In most cases, yes. Our general promotional codes (e.g. from the homepage or newsletter) are not restricted to specific persons and can be shared.

What happens to my promotional code if I return an item?

In the event of a return, we refund you the amount you actually paid (i.e. after deduction of the voucher and any return shipping costs). The promotional code used is considered redeemed and expires – it will not be automatically reissued.

Do I get the discount amount from the promotional code refunded on a return or only the amount actually paid?

No. The discount amount itself is not paid out separately or reactivated.