How do I cancel my order?

Do you want to cancel your order? No problem – as long as your order has not yet been handed over to the shipping company and is therefore not in transit, this usually works within a few hours. Here you will learn how to proceed most quickly and what is possible if your order is already on its way.

How to proceed

1. Find your order number
   You can find it in your order confirmation (email).
2. Make contact
   • Telephone: Ideal if the order has just been placed.
   • In writing: Email, contact form or WhatsApp (particularly useful outside telephone hours).
   • Chat: Fastest way and available around the clock.
3. Briefly state that you want to cancel
   • Write “Please cancel order with order number xxx”.
   • Optional: A short reason (helps us with processing).

Order already in transit

• Already handed over/on the way (shipping confirmation received)? Then cancellation is no longer possible.
• Important: Please inform us without fail. We will contact the shipping company to request the return of the shipment. If necessary, please refuse acceptance should there be any overlap.
• Refund: As soon as the return is registered with us, we will refund via the same payment method used for the purchase.

Practical notes

• Time is crucial: The sooner you get in touch, the higher the chance of a cancellation.
• Feedback: We will confirm whether the cancellation has been successful or if the shipment is already too far along.
• Weekends/Public holidays: Written cancellation requests are prioritised on the next working day.
• Changed address instead of cancellation? Let us know – as long as it has not yet been shipped, we will check for an address correction.
• Withdrawal as an alternative: If the delivery has already been made, you can exercise your 14-day right of withdrawal (return according to the return instructions).