Where can I find my shipping confirmation?

As soon as your order leaves our warehouse and has been handed over to the shipping company,
you will receive an email including a tracking link. First, check your inbox and, just in case, also your spam folder. Partial deliveries? Then you will receive several shipping emails, each with its own tracking. Freight shipments are arranged with a scheduled appointment (usually separately by phone). In this case, the shipping company will contact you promptly. Usually a few days after you have received the shipping confirmation by email.

If you have any questions about tracking and delivery times, please feel free to contact us.

For better illustration, this is what your shipping confirmation looks like:

Frequently Asked Questions

What shipping methods are available?

We only ship our Artsauna products by freight.

• Freight shipping for bulky or very large items – always with appointment scheduling.

The selection of the freight company is made automatically by our system. Manual selection of the freight company is not provided.

Who delivers your orders?

• Freight companies: For large/bulky deliveries, we use partner freight companies (Köster & Hapke, GEL, DB Schenker, Hermes 2-man, DSV). Time windows (e.g. morning/afternoon) and delivery to the kerbside are usual.

I have not received a tracking number – what should I do?

1. Check your spam/junk folder.
2. Check your Juskys account under orders (if you use an account).
3. Found nothing? Write to us with your order number – we will check the shipment for you.

How long does shipping take?

Germany:

usually about 5 working days

Abroad:

Longer depending on the destination – thank you for your patience.

What happens in case of delivery delays?

Delivery delays caused by the service provider are unfortunately beyond our direct control. However, we stay on top of it and support you, e.g. by making enquiries or follow-ups with the freight companies.