The tracking history of my order hasn’t changed for days. What should I do?

First of all, take a deep breath!

Updates can be sporadic – from the start directly to the destination. For freight shipping, intermediate statuses are often not displayed at all – so please wait for the delivery appointment to be arranged. Please contact us if more than 5 working days have passed without any movement.

What to consider with freight deliveries:

Few to no intermediate statuses in the tracking is usually normal. The important milestone is the appointment arrangement by the freight company (phone/email).

What can you do now?

1. Check your spam folder: Freight companies often contact you by email to arrange the delivery appointment.
2. Access the tracking on the service provider’s portal/app. There are often more current details there.
3. Check if there are any notes in your customer account or the shipping email.

Please contact us if more than 5 working days have passed without any progress visible. We will initiate an investigation and enquire with the service provider.

Frequently Asked Questions

I haven’t received an appointment from the freight company. What now?
Check your spam folder and verify the phone number/email provided in the order. If no message has arrived after more than 5 days, please contact us.

When do you initiate an investigation?
If more than 5 working days have passed without any movement. Earlier usually makes little sense, as data often arrives retrospectively.

Need help?

Write to us with your order number and – if available – tracking number. We will enquire with the service provider and keep you informed.