Can I schedule the delivery of my order?

Freight Shipping | Easily Arrange a Delivery Appointment

This is how it typically works:

1. You will receive a delivery notification by phone or email.
2. You will agree on a delivery date together – usually as a time window (e.g. morning/afternoon).
3. Exact times (e.g. "Tuesday at 10:00 am") are generally not possible.
4. Please be present at the appointment. Delivery usually takes place up to the kerbside.

Tip for a smooth delivery:

• Check that access is clear – also for larger vehicles.
• Keep your phone ready in case the driver needs to contact you.

Need help?

If you have difficulties with the service provider, please feel free to contact us. Please have your order number and, if available, the tracking number ready. This way we can assist you more quickly.

Frequently Asked Questions

Can you arrange an appointment for me?
With freight shipping, the freight company arranges a date directly with you.

Can I arrange an exact time?
Usually not. Time windows are standard. Exact times are rarely feasible logistically.

I won’t be there at the proposed time – what now?
Reply to the freight company’s notification/call and request another appointment.